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Jayco mmi, Inc. Achieves AS9100 Certification

Jayco mmi, Inc. is pleased to announce that as of September 23, 2015 Jayco is certified to the SAE AS9100C Quality Management Standard, after successfully passing a certification audit conducted by SAI Global, and subsequent final ANSI-ASQ National Accreditation Board (ANAB) review.

The AS9100 quality standard is recognized by the Federal Aviation Administration (Washington DC) as the quality standard for the U.S. aviation, space, and defense industries. the standard includes all the requirements of ISO9001 along with additional aerospace requirements specific to the industry. Therefore certication to the ISO9001:2008 standard is also included.

With this announcement Jayco strengthens its position as a leading supplier of Humance Machine Interfaces, control panels, keyboards, and switch assemblies for electronics devices used in aerospace, defense, communications, medical, and other critical applications. Jayco's AS9100C certification includes design and has no exclusions giving our clients confidence in our ability to provide superior service from concept design through engineering, to complete manufacturing.

Jayco interface devices can be found in professional equipment ranging from handheld communications and GPS devices, industrial and laboratory equipment, life support and eye surgery equipment, to military ground vehicle systems, naval communication devices, and aircraft cockpit night vision controls. Jayco designs and manufactures devices using virtually any interface technology, including switches, displays, touch technology, and biometric sensors, and integrates them into sealed and shielded products that can thrive in any environment.

AS9100C / ISO 9001 Certification

Jayco is pleased to announce it has begun the process for AS9100C and ISO 9001 certification. Our registrar is SAI Global, and we aim to be certified by September 30, 2015.

For years, Jayco has been producing quality products through our self-certified ISO 9001 compliant QMS, and pursuing AS9100C certification undelines our commitment to further increase our quality, capability, and customer satisfacton. All customers will reap the benefits of our AS9100 certification as we improve our processes, efficiency, and service.

We trust you will join and support us on our journey, and we welcome all questions and comments.


Check Out The latest In Rugged User Interfaces At Milcom

Visit Jayco at Milcom 2013 at the San Diego Convention Center, November 18~21 - Booth #1145. We will be showing the latest developments in rugged user interfaces designed specifically for defense applications on land, sea, and air. We will be featuring backlighting technologies for extreme environments, including NVIS applications, and shielding to meet or exceed MIL-STD-461. Our custom designs can operate at -55C ~ 85C, meet IP68 immersion standards, survive shock and vibration, and any other environment they face. We look forward to seeing you there.

Del Mar Electronics Show May 2013

Visit Jayco at the 2013 Del Mar Electronics and Design Show, at the Del Mar Fairgrounds on May 1 and 2. We will be showcasing the latest advances in user interface technology with a special emphasis on backlighting in tough environments. Membrane switches, keyboards, keypads, and complete control panel assemblies including switches, displays, enclosures, etc., with shielding for EMI/RFI/ESD, water sealing to IP68, NVIS backlighting, etc.

Jayco mmi, Inc. Joins EDGE Innovation Network

August 14, 2012
Contact: Hemant Mistry
Tel: 951 738 2000
Fax:: 951 738 2010

Jayco mmi, Inc. Joins EDGE® Innovation Network

Corona CA. - Jayco mmi, Inc., announced today it has joined the EDGE® Innovation Network, a collaborative, open-environment initiative enabling industry and academia, with government input, to work together to enhance the delivery cycle of new technologies and innovative capabilities to warfighters and first responders.

Hemant Mistry, CEO of Jayco mmi, Inc. said, "Jayco is honored to become part of the Edge Innovation Network and looks forward to collaborating on next generation projects aimed at increasing the capabilities of  warfighters and first responders."

Pete Palmer, Director of the EDGE Innovation Network said, "The EDGE Network provides a best-value approach to delivering new capabilities and technologies into the hands of military personnel, first responders and other professionals quickly, cost-effectively and with the lowest risk possible." 

Sponsored by General Dynamics C4 Systems, there are 12 EDGE Innovation Centers worldwide and over 275 EDGE members. Recent new members include Science Applications International Corporation (SAIC), Alexandria, Va.; University of Southern California, Playa Vista, Calif.; Greater Phoenix Economic Council, Phoenix, Ariz.; NSM Surveillance, Spring Valley, Calif., and Phoenix Nuclear Labs, LLC, Monona, Wisc. More information can be found online at www.edge-innovation.com.

About Jayco mmi, Inc.

Jayco mmi, Inc. is a leading systems integrator providing Human-Machine Interfaces to Fortune 500 and other high-tech companies. Jayco focuses on defense, aerospace, medical, security, communications, industrial, appliances, and many other professional applications with products that include control panel assemblies, keyboards and keypads, flat panel and membrane switches, touch screens, sunlight readable LCD displays, and enclosures. Jayco's strong design and engineering capability leads to more than 80% of its new projects starting at the concept stage with their customers. Jayco mmi, Inc. is an ITAR registered, minority owned, small business.



Visit Jayco in San Diego on August 23rd, 2012

Jayco will be exhibiting at the RTECC Show at the Sand Diego Marriott La Jolla Hotel on 4240 Village Drive, La Jolla, CA 92037. We will be presenting the latest developments in Machine Interface Technology for medical, defense, and industrial applications. Come and see how our design and engineering approach will result in the perfect interface for your application. More information at: RTECC Show

MDM Show, Anaheim, 2011

Jayco will showcase its expanded product line at MDM West 2011 in Anaheim. In addition to its core line of membrane switches, keypads and touch screens, Jayco will feature its increasingly sophisticated user interface and control panel assemblies. Jayco meets the demand for ever more sophisticated user input and display systems through custom design and functional integration. Our products are specifically designed and manufactured to meet the stringent requirements of the medical industry, as well as critical applications in military, aerospace, marine, security, mobile, communications, and industrial markets.

Also on display will be our line of sunlight readable, high brightness, low power consumption, high contrast, LED backlight LCD displays, ranging in size from 6.4" to 52" and beyond. These displays are optimized for medical, outdoor, rugged, transportation, industrial, kiosk, and digital signage applications. Superior quality, long life, high shock and vibration resistance, wide viewing angle, and wide temperature range displays, at competitive prices.

Visit booth # 1987 to find your complete user interface and display solution.

Navy Goldcoast 2010, San Diego, August 17 & 18, 2010

Jayco will be exhibiting its new line of enhanced, sunlight readable, LCD displays featuring LED backlighting at Navy Goldcoast 2010 in San Diego again this year. Among the new products being featured are a 21.5" widescreen display featuring full HD in a marine spec IP65 enclosure. Sunlight readable, wide dimming down to 0.1nits, low power and low EMI radiation LED backlight with high shock and vibration resistance make this an ideal display for any marine application.

We will also be featuring the latest advances in rugged keyboards, input devices and Human Machine Interfaces specifically designed for harsh environments and rugged use required by military, aerospace and marine applications. Come and see what is possible now at booth #730

Navy Goldcoast 2010

San Diego Convention Center

August 17 & 18, 2010


New Products at the MDM Show

Jayco is introducing a range of high brightness and sunlight readable displays at the MDM show in Anaheim this February 9~11, 2010. The exceptional displays range in size from 6.4" ~ 52" and are designed specifically for medical, military, marine, industrial, outdoor and public access syatems. They feature LED or CCFL backlights, low EMI noise, wide temperature range and low power consumption with brightness up to 2200 NIT and resolution up to 1920 x 1080. Options and enhancements include capacitive or resitive touch screen, multiple mounting choices, wide dimming, light sensor, optical bonding for vandal proofing, anti reflective treatments, and waterproofing to IP68.

Also being shown for the first time is our new capacitive panel featuring a high-end appliance application. We will also feature the latest in our existing switch and front panel technologies and showcase our capabilities in virtual prototyping to significantly cut development time and cost. Come and join us at booth # 1987 to see all the latest in human-machine interface technology.


Jayco Exhibiting at MILCOM 2009

Jayco will be exhibiting at MILCOM 2009 in Boston from October 18~21. We will be presenting our latest products designed specifically for defense, aerospace, military, communications and security applications. Come to our booth # 1066  to see the latest developments in rugged keyboards, control panels and user interfaces. Smaller, lighter, stronger, more reliable, and lower cost than conventional products.

Jayco Featured in The Business Press

Learn about Jayco in this video interview of Hemant and Shaila Mistry by the Inland Empire Business Press.

You can also read the entire print story at the Inland Empire Business Press Website.

Jayco Presenting At AeA Technology Showcase

Jayco will be presenting our latest products at the AeA Orange county Technology Showcase on February 5th at the Renaissance Hotel, 50 Enterprise, Aliso Viejo, CA 92656. Please click here for more details.

Don't forget to register in advance and save money!

Jayco mmi, Inc. Receives ITAR registration

Jayco mmi, Inc. has received official International Traffic in Arms Regulations (ITAR) registration from the US Department of State. The registration recognizes Jayco's commitment and adherence to the regulations that control the export of defense-related products, services and information. With our ITAR certification customers can be sure that we have the necessary controls and procedures in place to ensure confidentiality of information and manufacturing integrity. Furthermore, our network of USA based sub-contract partners forms a strong supply chain to support the stringent requirements of our defense industry.

OC Metro Profiles 20 Influential Women in Orange County

Many of you have done business with Jayco for many years and know us for our cutting edge user interface products – membrane switches, control panels, keypads and touch screens. You have known us as a business partner dedicated to quality, value, and long term relationships, but today we proudly share with you another side of Jayco. For years we have worked as tirelessly in giving back to our communities as we have in designing and manufacturing superior switch panels. In recognition, OC METRO magazine has named Shaila Rao Mistry one of the TOP 20 Women in Orange County both for our business accomplishments and for charitable and humanitarian work.

Mistry was recognized as one of Churm Media’s 2007 "20 Women to Watch" as featured in the March 15 issue of OC METRO, Orange County’s business and lifestyle magazine, and also online at www.ocmetro.com Mistry is one of 20 dynamic women profiled who are making a difference in the local community.

"Thank you, Churm Media, for naming me one of the ‘20 Women to Watch,’" said Mistry. "All the women featured are so fascinating, and I’m honored to be one of this inspirational group." She added, "It’s a wonderful feeling to be recognized in Orange County for all of my achievements and efforts, both here and abroad, over the years."

One of Mistry’s goals as an advocate is to create awareness of the four million women and children held in slave trade worldwide. Locally, she worked with coalitions and legislators to pass a law on Human Trafficking in California, and has spoken on "Violence Against Girls" at the recent United Nations - Commission on Status of Women, New York.

Over the last several years Jayco has consolidated its position as the leading supplier of Human Interface Products for professional applications. Jayco is well known in the industry for its ability to overcome difficult challenges and develop creative solutions for demanding applications. Our recent accomplishments include:

  • A control panel for a communications device for light aircraft
  • Lightweight keypads for hand-held GPS systems that must meet MIL-SPEC environmental conditions
  • A sophisticated control panel assembly for a Hyperbaric Chamber
  • An innovative keypad assembly for a Class II Electronic Flight Bag for both commercial and military aircraft.

These were all applications deemed by our customers to be beyond the capabilities of our competitors, and Jayco was their supplier of choice.

Nation’s Largest Technology Association Recognizes Top Southern California Innovations

Jayco Interface Technology, Inc. was awarded best Innovation Design for the Switch Bezel for Electronic Flight Bag at AeA’s 14th Annual High-Tech Innovation Awards. The High-Tech Innovation Awards were presented by the Orange County and Inland Empire Council of AeA, honoring Southern California’s top innovators in technology and education.

“AeA received a record number of nominations and the level of innovation was truly impressive,” said Tim Jemal, AeA executive director for Orange County and the Inland Empire. “AeA congratulates Jayco Interface Technology, Inc. and its employees for being selected the winner in Innovation Design.” EFB Panel

“The AeA Innovation award is a great tribute to the skills of the Jayco design and manufacturing team, and it is a great honor that Jayco wins this award in the face of such tough competition,” said Hemant Mistry, CEO of Jayco.

The 14th Annual High Tech Awards set record levels for nominations and attendance with more than 125 nominations received and 20 innovators recognized. The sold-out dinner and awards ceremony drew nearly 600 luminaries from local high-tech companies, financial and government institutions as well as academic leaders, educators, students, investors and media affiliates.

The awards recognized local companies, individuals and products in the technology field that drive innovation in Orange County and the Inland Empire. In addition, AeA recognized educators and students for their innovative use of math, science and technology in the classroom and the community in conjunction with Project Tomorrow, the nation’s leading education nonprofit group focused on preparing today’s students to be tomorrow’s innovators.

Jayco’s switch panel beat out the competition with a design featuring superior functionality, reliability, and durability in a package that slashed the cost, space and weight of previous designs. To see how we can streamline your product, please call Dwayne Anstead at 951 738 2000.

The User Interface - Are You Making The Most Of Yours

Look at any electronic device, whether it is a stereo amplifier, photo-copier, laboratory or test equipment, and aside from its overall form, what first strikes you is the control panel or user interface. Most people react emotionally on first viewing – " I like it" or " I don’t like it". You have either just pre-sold your product, or you have turned your customer off. In today’s instant gratification culture with the 10-second sound bite and the 3-second web page scan, emotions and opinions are formed on the most fleeting snippets of information. Value judgements are made and all information subsequently gathered serves only to reinforce the original perception. Thus if you don’t get immediate buy-in from your prospective customers you face an uphill battle trying to overcome their initial prejudice.

Design for emotion!

Despite this fact, the control panel continues to be a design afterthought, especially in engineering driven organizations that focus on product performance and functionality. Many of these companies still abide by the philosophy "build a better mousetrap and….". Today marketers know that the world will not beat a path to your door if they don’t know about it. To this we add, nor will they come if the design leaves them cold. If you don’t appeal to the buyer's emotion, if you don’t create a feeling of "I like it, I want it!", you are restricting your buying influences to the strictly rational and the logical, which by themselves do not create a strong reason to buy. But when you have an emotional buy-in, the supporting rational and logical arguments create an unshakeable desire to buy.

To make the emotional connection with customers you must appeal to their senses. For electronic devices the priority is visual, tactile and audible. You appeal to the visual, tactile and auditory senses through the design of the product. Design is the hook that lures customers in. Design can make or break a product, but even excellent design cannot compensate for the problems of an ill conceived or poorly executed product. Good design will integrate, reflect and express the function of the product. It cannot be tacked on after the product has been put in a box. It is not simply a matter of asking your designers and engineers to "make it look pretty". Design is a process that begins with the concept of the product and it must evolve as the concept develops.

Beyond appearance come the touchy-feely aspects. A product has to look good, but it must also feel good. Your customers will evaluate the texture and the tactile qualities of your product. Does it feel cold and hard or warm and inviting? If they see and "feel" quality on the outside they will assume there is quality on the inside. And vice versa, if they think you have skimped on the outside where it is obvious, what must you have skimped on the inside where all is hidden? Don't believe it? Ask yourself why car manufacturers pay close attention to the grain of their leather and vinyl, or why Mercedes-Benz "engineers" the sound of their doors closing and the way their turn signal stalk feels.

How do you begin the design process?

The design process begins with a review of the project. Consider the application – how will the product be used, what environment will it be used in, what is the purpose of the panel, what image do you want to project, and what is your budget?

Application and Environment - Be prepared to offer as much information as you can to your control panel supplier. If it is impossible to reveal the nature of the product without breach of confidentiality, by all means work under a non-disclosure agreement. Most companies in this field are highly professional and experienced in working on sensitive projects. Specifically, you need to answer the following questions:

  1. What is the application for the product? What is its end use? If you cannot reveal specifics, talk about similar products, e.g., a data collection device, hand-held, used by trained users. Perhaps it is a medical device. You may not want to reveal that it is for a revolutionary procedure that will make angioplasty obsolete, but you can say that it will be used in an operating room; that the displays need to be read from across the room, or that the switch operating pressure must not exceed 100 grams, etc.
  2. Who will be using the product? Are they trained or untrained? This can affect layout, the number of buttons, menu structure, and influence which control panel technologies are appropriate.
  3. How and where will the product be used? Will it be subject to abuse? Is the product going to be used indoors or out? Will it be exposed to harsh chemicals? High altitude, extremes of heat and cold, humidity, shielding and sealing requirements, shock and vibration all affect how the product must be designed and manufactured, and the materials to be used. Consider all the environmental conditions the equipment will face.
  4. When will it be used, how often will the switches be pressed? Is the device a set and forget piece of equipment, or will it require constant monitoring? Is data input required frequently? Are the displays used for programming? What alarms conditions need to be signaled?

These questions are typical of the data collection process you must go through to help you characterize the application and find key elements essential to the success of the product. The answers also help determine materials to be used, construction techniques, and other engineering constraints that begin to influence cost even before external design options such as size, number of colors, tactile or non-tactile switches, etc are considered.

Purpose and expectations – Ask yourself why you need a control panel. This may seem obvious but the control panel is the interface between people and machines. It is a communications device. It enables two way communication of information between the user and the equipment. But what is the primary function of your control panel?

1) Is it to give information?

2) To collect data?

3) To help control operations?

Any one of the above is a legitimate answer, or it could be all of the above. If you know and define what you want it to do, and how users will interact with the panel, you can design it to emphasize those functional aspects that are most important.

Also appropriate to consider here is what you expect from your front panel. This may seem odd, but you need to think about:

1) What image do you want to convey?

2) Is it purely functional - "just the facts, ma’am"?

3) Or should it be decorative too?

Your response might be, "I want a no frills panel that just displays the basic information and provides the user a means of exercising a few options. It should stress functionality. It will be used by machine operators in a dirty environment who need to be able to view information quickly and accurately."

Or it could be, "This panel is used on a piece of equipment that costs $25000. I want my customers to feel good about the product every time they look at it and use it. Its not enough just to make it functional, my competitor’s product is functional, but my customers are paying a premium for a higher quality product, and it should be reflected in the way the front panel looks, the way it feels, and the way it operates."

Either approach is valid. But the brief should be appropriate for the application and the market you are targeting.

Who should do the design?

In the electronics arena most companies have in-house hardware and software designers. These are the glamour boys and heroes of their companies. They are the guys who invent and develop their products. Mechanical and electronics engineers are usually on staff to package the project. Unfortunately they are often also charged with the responsibility to "design the box". But engineers are not designers – this is why we talk of design and engineering. Engineers and designers have different mindsets, and while each may at times mock at the other, it is important to respect their individual fields of expertise. Engineers rarely make good designers and vice versa.

Few companies have an in-house designer or design team; therefore most companies should consider the use of an independent Industrial Design company. Ironically the companies most in need of industrial design are precisely the ones that see no value in design. Industrial design is not an inconsiderable expense, but it should be budgeted into the project cost from the outset. If the budget is just too tight, at least use the services of a truly creative control panel supplier that can provide design assistance. The worst thing you can do is to shop the project and expect the lowest bidder to spend the time to work with you and help design and engineer the panel.

If you follow this methodology it quickly becomes apparent that you need to select your designers and control panel supplier before putting pen to paper. Early involvement is critical to ensure the best panel for your product, and to avoid and eliminate potential problems. Likewise, close cooperation between the designer and the control panel supplier is essential to ensure all ideas are thoroughly explored and manufacturing issues are considered in the design. Designer and control panel supplier must work hand in glove with your engineering department. Seamless open communication, and trust and respect for each party’s expertise lead to best results.

What technologies are available?

There are four primary control panel technologies – traditional, membrane, silicone rubber keypads, and touch screens. Although any of these can be used in most applications, careful review of your project and a thorough knowledge of all the available technologies will usually help to point toward a particular approach for any given application.

Traditional - Mechanical switches mounted onto a metal or plastic panel. Holes are cut out in the panel for switches and displays to poke through. A variation is where switches are soldered directly to a PCB and keycaps are used. It can be suitable for both high and low volume applications, and is a very versatile technology enabling very up to date designs or even providing a certain "retro" appeal.

In high-end audio for example it’s the predominant choice. In others like bench-top analytical instruments, e.g., oscilloscopes, it is still quite common although membrane and SRK technologies are becoming more popular.

Membrane switches – These are very low profile switches first used on high volume applications like calculators and microwave ovens. Although membrane switches started out as low cost, low-end devices, they quickly moved up-market and are now commonly used on everything from office equipment to medical instruments to military and satellite navigation equipment. In 20 short years the use of membrane switches has grown to approximately 40% of the switch market.

The rise in popularity of membrane switches can be attributed to their low cost, design flexibility, versatility, and reliability. Other than pure data entry such as computer keyboards, there are few applications where membrane switches are not appropriate. And although computer keyboards do not use membrane switches to provide feedback to the user, most computer keyboards do in fact use membrane circuits to carry the electrical signals back to the encoder.

Another reason for the popularity of membrane switches is that they can be made to work in almost any environment. Properly designed membrane switches will prove reliable even in very harsh environments. Despite early impressions of membrane switches, they last a long time. Life cycles are typically 10 times normal mechanical switches. However, poor manufacturing and process controls can reduce membrane switches to junk status. That’s why it is so important to work with someone who really knows what they are doing, and not judge them simply on price or by one or two samples.

Silicone rubber keypads - These are really a variation of membrane switch technology, even though they are made using completely different processes. Silicone rubber keypads (SRK) have characteristics of both membranes and traditional mechanical switches. In the finished application they can look like mechanical switches but have the cost, reliability and design versatility of membrane switches. Recent developments have focused on special coatings to improve abrasion and chemical resistance as well as providing aesthetic design options.

The earliest applications for SRK were for calculators and remote controls. With improved materials and process controls leading to greater reliability and durability SRK are now found on all kinds of electronics equipment ranging from cellular phones to laser guided targeting systems.

Touch screens – Touch screens employ a variety of different technologies to achieve the same purpose – to allow displays to function as control panels. A touch screen is basically a transparent switch placed over or around a display. Touch screen technologies include resistive, capacitive, acoustic wave, and strain gauge, among others. Each has its own associated set of pros and cons and none is "better" than the other. But the most popular is the resistive touch screen, which basically is a transparent membrane switch. Primary reasons for the popularity of resistive touch screens is their low cost, easy integration and versatility of use.

To date touch screens have been expensive solutions to control panel problems, but in many applications they are the most suitable approach. As microprocessors and software become cheaper and more powerful, the use of touch screens will grow. More complex instrumentation calls for simpler ways of interfacing with equipment. In those cases touch screens are often the best solution.

Where do you go from here?

Find a control panel supplier who is well versed in all the control panel technologies. It is important to work with a company that does not have an axe to grind and that can offer impartial advice. Work with a company that listens to you and asks questions; not one that tries to push its own specialty or offers a canned solution. You are looking for a custom manufacturer. And here, custom means one who can offer creative and innovative solutions, not one that merely makes parts to your specifications.

Your best results will be achieved by doing your homework before you finish the design of your product. Investigate a few companies, test their capabilities, and select one you feel comfortable working with. Then make them your control panel partner and involve them as early as possible in the design of your product. A good supplier will help guide you through the development process and avoid pitfalls and dead ends. They will help reduce development times and get your product to market faster. Remember that you are not just buying the physical product they will make for you. You are buying their expertise, you are buying their ideas, their project management skills and their commitment to you and your success.

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